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When colleagues clash: workplace conflicts
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Conflicts in the workplace are often invisible. But they have a major impact on the morale and efficiency of employees, and therefore on the company. The psychological approach we have taken to this scourge, which affects every company, helps us to better understand its origins and to identify ways of resolving or anticipating it.
Hot tempers, raised voices, and tense meetings – welcome to the world of workplace conflicts. From minor disagreements to full-blown disputes, any contention that arises among coworkers or supervisors is deemed a workplace conflict. This all-encompassing term covers a myriad of conflicts, from labour-management clashes to employment disputes, and everything in between.
This is an excerpt of the article on ThinkForward, SKEMA's knowledge website - read all of it here.
The article is written by Eliane Bacha, professor at SKEMA and Deepak Lakshmana, student at SKEMA.
