Age-based Markovian approximation of the G/M/1 queue

We extend the approach of Koole et al. (2012) [15] and Legros et al. (2018) [20] for the G/M/1 queue. The idea is to provide a Markovian approximation where a state represents the oldest customer's wait. This modeling is made possible by creating states with negative wait, representing an estimate of the time at which a new customer would arrive when the system is empty. We apply this method for performance evaluation and routing optimization. Finally, we further extend the model to the G/M/1+G queue.