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How HR can benefit from ChatGPT (and when they shouldn't)

Faculty and research

Published on January 22, 2024

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How HR can benefit from ChatGPT (and when they shouldn't)

Artificial Intelligence, and ChatGPT in particular, could become the right-hand “man” Human Resources (HR) has always dreamed of. Yet many HR teams don’t know how (and when) to use these tools…

​​​It’s difficult to ignore the increasing influence Artificial Intelligence (AI) is having on our daily lives in this fast-paced environment. AI can be compared to your tech-savvy buddy who is always willing to help. We are not merely users of AI; rather, we are its producers, striving to improve its capabilities and incorporate it into various facets of our existence. It’s similar to working with a tech-savvy colleague that streamlines our processes and assists us in completing a variety of duties. Our way of life is changing as a result of this partnership, and it’s showing us what the future holds for AI—a true travel companion rather than merely a tool.

​Transformation in progress


AI has emerged as a transformative force that has the ability to change industries and civilizations all around the world in a time of fast technological growth. AI is making tremendous progress in the field of human resources. “The function, organization, and involvement of HR will be redefined over the course of the next ten years”, according to Sandeep Chaudhary, CEO of PeopleStrong, a Human Resource Management System (HRMS) emphasizing on employee experience and data driven decisions for businesses.    

However, in the realm of Human Resources, there exists a prevalent lack of awareness regarding the profound potential of AI to revolutionize various aspects of the field. Even among those who possess a rudimentary understanding of AI’s capabilities, a considerable number of HR Professionals interviewed have hesitated to embrace its integration into their practices, despite acknowledging its capacity to optimize and elevate core business operations. [...]

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