Professors

Tatiana DAUXERT

Assistant Professor

Hotel management (front office, reservations), hospitality marketing, innovation des services

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Academy

Innovation

Research center

Marketing Interactions

Location

Paris

Discipline

Marketing

After a Bachelor degree in International Economics and Management in Minsk (Belarus), Tatiana got a Master of Science degree, first in International economics, then in International Hospitality and Tourism Management, from the University Paris 1 Panthéon-Sorbonne  . Then she worked for eight years in hospitality management in Paris, mainly for Accor Group. She holds a Ph.D. diploma in management studies (specialized in digital marketing) from the University Paris 1 Panthéon-Sorbonne.

Education
2021
Ph.D. en Sciences de Gestion, Université Paris 1 Panthéon-Sorbonne, France
2006
Master in Tourism and hospitality industry management, Université Paris 1 Panthéon-Sorbonne, France
2023
Certified Hospitality Educator, AHLEI, United States of America
2019
Certification in Hospitality Industry Analytics, AHLEI, United States of America
Experience
Full-time academic positions
Since 2018
Assistant Professor, SKEMA Business School, France
Other academic affiliations and appointments
Since 2023
Programme Director MSc IMBD Paris, SKEMA Business School, France
Since 2018
Program Director - Master of Science Luxury Hospitality and Innovation, SKEMA Business School, France
2016 - 2018
ATER, École de Management de la Sorbonne (EMS), France
Other professional experiences
2012 - 2015
Reservations manager, Hôtel Ibis Paris Porte de Bercy, France
2007 - 2012
Front office manager, Hôtel Ibis Budget Paris Porte de Montreuil, France
Other research activities
Reviewer for:
International Journal of Tourism Policy, Journal of Internet Social Networking and Virtual Communities
Other academic activities
2018 - 2020
ICTO
2016 - 2020
ANDESE
2016 - 2020
FNEGE
2015 - 2020
AIDA-IREST
2015 - 2020
AFMAT

Conference proceedings

DAUXERT, T. and BONOMETTI, M. (2022). From Surviving to Thriving: The New Face of Revenue Management Strategies in A Crisis Era. Proceedings of the 2nd International Joint Conference on Hospitality and Tourism, IJCHT 2022, Singaraja, Bali, Indonesia, pp. 80-98.
DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2019). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda.

Book chapters

BOUBAKER, B. and DAUXERT, T. (2020). Social Media Communication in Hospitality: The Case of Parisian Hotels. In: Baghdadi, Y., Harfouche, A., Musso, M. eds. ICT for an Inclusive World: Industry 4.0–Towards the Smart Enterprise. 1st ed. Cham: Springer, pp. 177-190.
DAUXERT, T., ZAMAN, M. and MICHAEL, N. (2020). Kid-Friendly Digital Communication for Hotels and Service Adaptation: Empirical Evidences from Family Hotels. In: Hugues Séraphin, Vanessa Gowreesunkar eds. Children in Hospitality and Tourism - Marketing and Managing Experiences. 1st ed. Oldenbourg: De Gruyter, pp. 123-136.
DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2020). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda. In: The Impact of Artificial Intelligence on Business and Society: The advent of the Smart Organization. 1st ed. Springer.
DAUXERT, T. (2019). Online Consumer Reviews in the Hotel Sector: Why and How to Answer? In: Youcef Baghdadi, Antoine Harfouche eds. ICT for a Better Life and a Better World. 1st ed. Cham: Springer, pp. 313-322.

Conference presentations

DAUXERT, T., BOLIDUM, S. and BOUBAKER, B. (2019). Artificial Intelligence and Robots in Hospitality: opportunities, challenges and future research agenda. In: ICTO Conference (Information and Communication Technologies in Organizations and Society). Lille.
DAUXERT, T. (2018). Les avis en ligne, l'innovation dans les services et la co-création de valeur : le cas du secteur hôtelier. In: Colloque Etienne Thil. Lille.
DAUXERT, T. (2018). The role of the online reviews in value co-creation in hospitality industry. In: TTRA (Travel and Tourism Research Association) Conference. Ljubljana.
DAUXERT, T. (2018). La communication via les médias sociaux dans l'hôtellerie. In: ICTO Conference (Information and Communication Technologies in Organizations and Society). Paris.
DAUXERT, T. (2017). Gestion des avis en ligne par des hôtels : les cas des hôtels parisiens. In: AFM (Association Française du Marketing) Conference. Tours.
DAUXERT, T. (2017). Communication sur la gestion des avis en ligne. In: Journée de recherche ULB / PRISM Sorbonne. Paris.
DAUXERT, T. (2017). Electronic word-of-mouth and organizational response in the hospitality sector. In: The Visitor Economy. Bournemouth.
DAUXERT, T. (2016). Gestion des avis en ligne par des hôtels : les cas de la France et de la Biélorussie. In: IBIMA (International Business Information Management) Conference. Séville.